All Items Under $10 and $20 - We Ship Worldwide and FREE SHIPPING ON ORDERS OVER $50

Refund and Shipping Policy

Thank you for shopping at outfithood!

 

Return and Refunds

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 7 days of the original purchase of the product.

Before you return a product, please make sure that:

  • The product was purchased in the last 7 days
  • The product is in its original packaging
  • The product is not a "Sale" or "Clearance" item

Return shipping is the responsibility of the customer.

In case of EXCHANGE, Outfithood will not cover the cost to ship the replacement item. 

Send the product with its original packing to:

Outfithood, House 5 C, Awais Karni Road, Islampura, Lahore 54000, Pakistan

Shipping charges

Shipping charges incurred in connection with the original purchase or return of a product are not refundable.

Damaged items Or Low Quality Item

If you received a damaged product or Low Quality Item, please notify us immediately for assistance.

Sale items

Sale and Clearance items are Final Sale and can not be refunded.

Wrong Item

If the wrong item or size was shipped to you by our mistake, we will gladly ship you the correct one. Please contact us within 7 days. 

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: info@outfithood.com
Shipping Info
Turnaround Times
Most items will leave our warehouse in 2-5 business days. This does not include Holidays. 
Please note:  TURNAROUND TIME MAY INCREASE DURING SPECIAL PROMOTIONS AND SALES AND DURING BLACK FRIDAY/CYBER MONDAY WEEKEND. 
Shipping Time
Ship time is Quoted by the Carrier and is the Average Time in which the package should arrive. Please allow an additional 1-2 days from the time quoted for delivery.
International Shipments
Customs fees, tariffs, VAT taxes, etc. can and may be levied against international packages. We have no control over these charges, as they are subject to customs review and practices. Regretfully, we cannot mark outgoing shipments in a way that will attempt to prevent these charges, as doing so is unlawful. 
  • Note: Shipping costs shown include fuel surcharges. Import duties, taxes and other customs related charges are not included. Buyers bear all responsibility for all extra charges incurred (if any).
Lost or Damaged Packages
Once the package leaves our warehouse we are at the mercy of USPS and/or FedEx. Customers who have delivery issues should contact the carrier and refer to the tracking # to locate their shipment or file a claim.